Our outward appearance leads to our assumptions on who the inner person is. We can see a person’s features, their eyes, their nose, their ears, their mouth. We usually can tell pretty quick whether or not they have the ability to hear, see, smell, taste, or even touch, but that doesn’t necessarily mean that we know they have the capability to listen, watch, inhale, savor, or feel. Our senses notice, but questions create understanding. The only way we get to know that is if we

When was the last time you asked, and do you know what the response means? The Two Questions You Should Know the Answer to:  What would make you want to stay?  What would make you want to leave?  These questions do something that exit interviews never can. They reveal what people value now , not what they tolerated until they couldn’t anymore. Most importantly, they give leaders insight they can actually act on.  You might think you already know the answers. Most leaders d

Conflict isn’t a bad word – it’s just what you do with it. I’ll go as far as to say productive conflict is a bonus during strategic planning

Are you assuming your employees are happy and engaged? Here are 5 powerful questions to remove assumptions and uncover the truth.